Continuing Education

Thursday, September 28, 8:00am - 4:30pm 
7 CEUs
The Certified Pet Crematory Operator Program (CPCO), a collaboration between the International Association of Pet Cemeteries and Crematories and the Cremation Association of North America, is designed to ensure that you and your employees have the most current crematory operations training available in the market today. Participation in the CANA/IAOPCC CPCO Program assures the public that you are committed to safe pet cremation practices and that the utmost respect and care is a priority.

You will gain extensive knowledge - technical, scientific, and legal--all of which is proactive prevention for future business problems. The classroom component will address major topic process, equipment and operations, the cremation process in detail, and standards and ethics. The final exam will also be administered online. The course is taught using small group activities, case studies, videos, whole class discussions and lecture. A detailed manual is also provided fo ruse during class and serves as an important reference tool after returning to work.

Taught by industry experts, this program provides pet loss and cremation professionals of all backgrounds and levels of experience a thorough knowledge of the practices and procedures that will help reduce the risk of litigation.

Instructed by Steve Rohleder, ThermTec & Attorney Chris Farmer, The Farmer Firm
Facilitated by BODs Keith Shugart & Steve Woods (Accreditation/Standards)

Thursday, September 28, 9:00am - 1:00pm
4 CEUs
The most intensive Pet Bereavement Certification program in our industry! This course will provide you with specific tools and information necessary for you to guide your clients through the grieving process.

This course will raise your awareness and communication skills to effectively recognize and deal with:
Clients experiencing Complicated Grief
What to say/What not to say
Defusing the Agitated Client
Children and Grief
Compassion Fatigue, its causes, symptoms, and effect on the workplace

Instructed by Dr. Susan Cohen 
Facilitated by Debra Bjorling

Thursday, September 28, 1:00pm - 5:00pm

4 CEUs
Join us for this exciting new program as we discover how to create personalized services to meet all your Client’s needs.  Learn about various types of ceremonies and how becoming a Certified Pet Celebrant can increase your marketing opportunities within your community.   

Course content includes: 
Key Requirements of a Pet Celebrant
Ceremonies for Pet Blessings, Funeral Services and Memorial Services, and the difference between the two
Denominations, religious, and cultural differences
How to prepare yourself, including tone of voice, what your body language says, and the importance of how to conduct a service

Participants who successfully complete this course will receive a clergy stole for conducting services.

Instructed by Joe Dwyer
Facilitated by Debra Bjorling

About Joe Dwyer: Joe’s professional career began as a Chemical engineer at Schering Plough, having earned a degree in chemistry from Rutgers University. He moved on to Bell Atlantic in 1984 and, as a sales manager, won awards for Sales, Leadership, and Labor Relations four years in a row. His career took a turn in 2000 when he joined the Archdiocese of Newark. He was instrumental in reshaping the administration within the Archdiocese and spent seven years as Vice Chancellor for Administration where he led the activities of the major departmental groups of the Archdiocese.

Joe is a graduate of the Emerson Theological Institute certified as an Animal Chaplain. He also serves as President of the Association for Pet Loss and Bereavement (APLB).

Joe is President and founder of Daniel’s Dream dog rescue. The theme is to save dogs today through a foster network, and tomorrow by inspiring our youth.

PET OWNERS PLEASE NOTE: Former members are not entitled to use the IAOPCC membership logo. If you are following a pet cemetery/crematory web site, please be sure to check our Membership Directory and verify that the Cemetery/Crematory is in fact a current member in good standing and not just borrowing the logo. Or you may contact the Home Office directly at 1-800-952-5541, or by email at

390 Amwell Road, Suite 402, Hillsborough, NJ 08844 | Toll Free: 1-800-952-5541 • Fax 908-450-1398 •

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