Continuing Education Classes for Professionals

Thursday, September 28, 8:00am - 4:30pm 
7 CEUs
The Certified Pet Crematory Operator Program (CPCO), a collaboration between the International Association of Pet Cemeteries and Crematories and the Cremation Association of North America, is designed to ensure that you and your employees have the most current crematory operations training available in the market today. Participation in the CANA/IAOPCC CPCO Program assures the public that you are committed to safe pet cremation practices and that the utmost respect and care is a priority.

You will gain extensive knowledge - technical, scientific, and legal--all of which is proactive prevention for future business problems. The classroom component will address major topic process, equipment and operations, the cremation process in detail, and standards and ethics. The final exam will also be administered online. The course is taught using small group activities, case studies, videos, whole class discussions and lecture. A detailed manual is also provided fo ruse during class and serves as an important reference tool after returning to work.

Taught by industry experts, this program provides pet loss and cremation professionals of all backgrounds and levels of experience a thorough knowledge of the practices and procedures that will help reduce the risk of litigation.

Instructed by Steve Rohleder, ThermTec & Attorney Chris Farmer, The Farmer Firm
Facilitated by BODs Keith Shugart & Steve Woods (Accreditation/Standards)

Thursday, September 28, 9:00am - 1:00pm
4 CEUs
The most intensive Pet Bereavement Certification program in our industry! This course will provide you with specific tools and information necessary for you to guide your clients through the grieving process.

This course will raise your awareness and communication skills to effectively recognize and deal with:
Clients experiencing Complicated Grief
What to say/What not to say
Defusing the Agitated Client
Children and Grief
Compassion Fatigue, its causes, symptoms, and effect on the workplace

Instructed by Dr. Susan Cohen 
Facilitated by Debra Bjorling

About Susan Phillips Cohen, DSW: An expert in her field since 1982, Dr. Cohen has helped pet lovers make decisions about the illness of their pets. She is credited for developing the first-ever Pet loss Support Group and originated many training programs for workers in the veterinary and social service fields. Dr. Cohen has written several book chapters and scholarly articles on social work, veterinary practice, and the human-animal bond. Her most recent chapter is “Loss of a Therapy Animal” in Aubrey Fine’s, “Handbook on Animal-Assisted Therapy, Fourth Edition: Foundations and Guidelines for Animal-Assisted Interventions,” 2015.

In addition to her vast work, Dr. Cohen lectures widely to veterinary colleges and conferences, colleges of social work, veterinary technician programs, and human health groups on communication, pet loss and bereavement, human-animal interaction, client relations, compassion fatigue, and career development. She is Chairperson of SWAHAB (Social Workers Advancing the Human-Animal Bond), the first such committee of the National Association of Social Workers. Her work has been featured in The New York Times, The Wall Street Journal, The New Yorker, and Smithsonian Magazine. In addition, she has made numerous television and radio addresses nationwide “The Today Show,” “20-20,” and “The Oprah Winfrey Show."

To learn more, visit her website at:

Thursday, September 28, 1:00pm - 5:00pm

4 CEUs
Course description to follow!

Instructed by Joe Dwyer
Facilitated by Debra Bjorling

About Joe Dwyer: Joe’s professional career began as a Chemical engineer at Schering Plough, having earned a degree in chemistry from Rutgers University. He moved on to Bell Atlantic in 1984 and, as a sales manager, won awards for Sales, Leadership, and Labor Relations four years in a row. His career took a turn in 2000 when he joined the Archdiocese of Newark. He was instrumental in reshaping the administration within the Archdiocese and spent seven years as Vice Chancellor for Administration where he led the activities of the major departmental groups of the Archdiocese.

Joe is a graduate of the Emerson Theological Institute certified as an Animal Chaplain. He also serves as President of the Association for Pet Loss and Bereavement (APLB).

Joe is President and founder of Daniel’s Dream dog rescue. The theme is to save dogs today through a foster network, and tomorrow by inspiring our youth.

PET OWNERS PLEASE NOTE: Former members are not entitled to use the IAOPCC membership logo. If you are following a pet cemetery/crematory web site, please be sure to check our Membership Directory and verify that the Cemetery/Crematory is in fact a current member in good standing and not just borrowing the logo. Or you may contact the Home Office directly at 1-800-952-5541, or by email at

390 Amwell Road, Suite 402, Hillsborough, NJ 08844 | Toll Free: 1-800-952-5541 • Fax 908-450-1398 •